Troubleshooting
Fixing a connection that will not connect
A checklist for timeouts, auth failures, and SSL errors when adding a database.
Connection times out
- Confirm the host and port are reachable from your machine (try a VPN if the DB is private).
- Check that your IP is allow-listed in the database firewall / security group.
Authentication failed
Re-enter the password — AddisDB stores it in your OS’s secure credential store, so a stale saved value can linger. Use Test connection to confirm before saving.
SSL / TLS errors
Some managed databases require SSL. Enable it in the connection’s advanced options and, if needed, provide the CA certificate your provider supplies.